Refund policy

1. Eligibility for Returns & Exchanges
We accept return or exchange requests within 14 days of receiving your order, strictly under the following circumstances:
  • Manufacturing Defects: Any functional or structural flaw in the product's manufacturing.
  • Shipping & Packaging Damage: Receipt of a broken, leaking, damaged, or opened package upon arrival.
  • Incorrect Items: Receipt of an item different from the one ordered.
Note: For the cases mentioned above, the store covers 100% of the return shipping and delivery fees.
2. Non-Returnable Items & Exceptions
In compliance with Egyptian Consumer Protection Laws and hygiene standards, returns are not accepted in the following cases:
  • Scent/Fragrance Preferences: The warranty does not cover subjective satisfaction. Personal dislike or a mismatch with expected scent profiles is not an eligible reason for a return.
  • Used or Opened Products: Items that have been opened, unsealed, or used cannot be returned, unless the product was visibly damaged prior to delivery.
3. How to Initiate a Return
To start a return process, please follow these steps:
  1. Contact Support: Email our customer service team at info@ksaoud.com
  2. Provide Evidence: Attach clear photos or a short video showing the defect or damage (for faulty/incorrect items).
  3. Order Details: Include your official order number and purchase information.
4. Processing and Refunds Timeline
  • Review Window: Return requests are reviewed and either approved or rejected within 48 business hours.
  • Refund Method: Approved refunds are processed back to the original payment method used during checkout.
  • Refund Timeline: Once the returned item is received and inspected at our warehouse, the refund will take 3 to 7 business days to reflect in your bank account, depending on your financial institution's policy.