Shipping policy

Saudi Oud Shipping Policy
Last updated: June 17, 2026
Thank you for choosing Saudi Oud! Our Shipping Policy outlines the details regarding the processing and delivery of your orders. Please read the following information carefully to understand our shipping practices.
1. Order Processing & Cut-Off Time
  • Order Cut-Off Time: All orders placed before 02:00 PM (GMT+2) will begin processing on the same business day. Orders placed after this time will be processed the following business day.
  • Handling Time: Orders are typically prepared and handed over to our shipping carriers within 1-2 business days (Sunday to Thursday, excluding public holidays).
  • Delays: Order processing times may vary during peak seasons or promotional periods. Any significant delays will be communicated via email.
2. Shipping & Delivery Period
  • Transit Time: Once dispatched, the estimated shipping delivery time is between 1 to 5 business days, depending on your location and regional logistics.
  • External Factors: Please note that shipping times may occasionally be affected by factors beyond our control, such as customs processing, public holidays, or unforeseen courier delays.
3. Shipping Rates & Cost
  • Calculated Costs: Shipping rates are calculated based on the destination and total weight of your package. You can view the final shipping cost during the checkout process before completing your purchase.
  • Promotions: Saudi Oud may offer free shipping promotions, which will be clearly indicated and communicated on our website during specified promotional windows.
4. Tracking Information
  • Tracking Email: Once your order has been shipped, you will automatically receive a confirmation email containing a tracking number and a link to monitor the status and location of your package.
  • Support: For any concerns regarding tracking, please contact our support team at info@ksaoud.com.
5. International Shipping
  • Destinations: Saudi Oud offers international shipping to various countries. Available destinations, live shipping times, and international rates will be displayed at checkout.
  • Duties & Taxes: International customers are solely responsible for any customs duties, import taxes, or local clearance fees imposed by their respective country's regulations.
6. Address Accuracy
  • Customer Responsibility: Please ensure that your shipping address, phone number, and city details are 100% accurate and complete during checkout. Saudi Oud is not liable for failed deliveries or lost orders caused by incorrect address details provided by the customer.
7. Delivery Issues & Lost Packages
  • Assistance: If you encounter any delivery problems, failed delivery attempts, or damaged packaging upon arrival, please contact our customer service team immediately at info@ksaoud.com, and we will investigate the matter with the shipping carrier.
8. Contact Information
For any questions, complaints, or inquiries regarding our Shipping Policy, please reach out to us at:
  • Brand Name: Saudi Oud
  • Support Email: info@ksaoud.com
  • Website: ksaoud.com